Blog
October 8th, 2014

What is workforce management?

shutterstock_193367804

In business, there always seems to be those words that everyone uses but nobody explains, from buzzwords like “synergy” to concepts like “the cloud”. Workforce management is a little like this – because there are so many types of workplaces, this term is used in a variety of ways. If you do a quick search online, the result is a range of different definitions that can make it seem like you still don’t know what the term really means:

Workforce Management, which is sometimes referred to as Human Resources Management, is the process of balancing work needs with available resources. It is a planning and accountability framework enabling organizations to ensure that strategic objectives are met in an efficient, cost effective manner, while also balancing fairness in human resource management practices.” – Tenrox

Workforce management (WFM) is an integrated set of processes that an institution uses to optimize the productivity of its employees on the individual, departmental, and entity-wide levels.” – Tech Target

Workforce management (WFM) is the application of information technologies in business, or the use of applications and other products to analyze, evaluate, and optimize workforce systems.” – Techopedia

What does workforce management mean to us?

To us, this term has a clear definition. Workforce management is the use of a system to increase workforce productivity by optimizing the balance of customer, employee, organizational, and regulatory needs. This means managing employees effectively through scheduling, time and attendance, absence management, payroll, and forecasting. Workforce management blends together both qualitative and quantitative data to automate processes and improve decision making and planning with analytics.

Though it falls under the umbrella of human resource management, workforce management touches all aspects of your business, from operations to finance. Successful workforce management can improve customer service and provide the right people, at the right place, at the right time. It is optimizing scheduling levels to reduce overscheduling so you aren’t sending people home, and under scheduling so you aren’t missing out on sales or asking employees to work overtime at a higher pay rate. Workforce management also includes using the power of analytics to gain insight into labour cost allocations, productivity, what is driving profits, monitor the impact of changes, and view trends.

What tools are available to help me manage my people?

Workforce management systems can be as simple or complex and powerful tools. Available options are:

Factors such as the internal complexity of your organization, company size, and regulatory environment determine which solution is the best fit for your organization. There a lot of great tools to help you manage your people better, but the key to success workforce management is to use the right tool for your business that addresses all your business needs.

To learn about the metrics for successful workforce management, view the white paper here.

facebooktwittergoogle_pluslinkedinmail

Leave a comment







Categories
Latest Posts

This year, Microsoft is changing it up with the introduction of Envision, a new conference tailored for business leaders in operations, finance, sales, marketing and IT. Envision will replace Convergence as the go-to conference for business leaders and will provide emphasis on 8 industries: Manufacturing and resources Retail and consumer packaged goods (CPG) Financial services…

Compensation can be challenging and time-consuming to administer. There are so many different ways to calculate a person’s compensation whether it’s fixed, variable, a mix of both, involves pay grids, salary bands, or involves stock options. That’s still before taxes, benefits, deductions, allowances and overtime are applied. There is so much that goes into coming…

Using position management to manage your workforce is not just for organizations with employees working multiple positions, but can be applicable and beneficial to any organization. Position management is a type of relationship between positions, jobs, employees and the organizational structure. A position is seen as an empty chair that inherits and maintains job information…

Products
Blog
April 1st, 2016

This year, Microsoft is changing it up with the introduction of Envision, a new conference tailored for business leaders in operations, finance, sales, marketing and IT. Envision will replace Convergence as the go-to conference for business leaders and will provide emphasis on 8 industries: Manufacturing and resources Retail and consumer packaged goods (CPG) Financial services…

January 14th, 2016

Compensation can be challenging and time-consuming to administer. There are so many different ways to calculate a person’s compensation whether it’s fixed, variable, a mix of both, involves pay grids, salary bands, or involves stock options. That’s still before taxes, benefits, deductions, allowances and overtime are applied. There is so much that goes into coming…

December 3rd, 2015

Using position management to manage your workforce is not just for organizations with employees working multiple positions, but can be applicable and beneficial to any organization. Position management is a type of relationship between positions, jobs, employees and the organizational structure. A position is seen as an empty chair that inherits and maintains job information…