The in-house payroll provider you decide to work with will be your partner for years to come. That’s why when choosing an in-house payroll solution, it’s important to not only ensure that it meets your needs, but that the solution provider is well-equipped to support a smooth adoption process and they promote self-sufficiency. In this post, we’ll cover some important aspects around choosing a payroll software provider and suggest some questions to ask shortlisted vendors.
Still on the fence about whether to process payroll in-house or to outsource it? Here are some questions you should ask yourself before deciding to go with in-house or outsourced.
An important question to ask when evaluating vendors is, “How much support will I receive and when is it available?” If you run into a problem, you need to know that you have access to immediate support that can resolve your issue efficiently and effectively. This means that you need to be able to trust that the support you receive has the tools to help you and is dedicated to finishing the job well.
At LOKI Systems, support requests can be resolved via multiple means such as live conferencing services to help troubleshoot problems. If you run into an issue that stops you from doing a critical function, we will work continuously on it until a solution is found. Our clients’ satisfaction and success come first. We work to fulfill this every day by providing dedicated support, off-hour support to resolve critical issues, front-line one-on-one support and more.
- What are your callback times?
- What is your escalation procedure?
Detailed documentation is an invaluable, but often overlooked aspect when considering a software solution purchase. Good documentation is a powerful resource after implementation and training is complete. It’s your first step in diagnosing issues and the go-to resource to daily operations and routine procedures. For new hires, end-user documentation is one of their first points of reference for training and learning, so making sure that your software’s documentation is up to your standards should be a priority in your consideration.
Having good documentation to refer back to can save you time and effort so you don’t spend hours troubleshooting or constantly contacting support for small inquiries. Less time spent troubleshooting means less possibility of introducing serious payroll errors from manipulating your production data.
- What documentation is provided?
- Is it sufficient for my purposes?
- Is it easy to follow and understand?
Without proper training, employees will not be able to understand the benefits of switching to a software solution or, any change in process. An inability to understand the software leads to employee frustration and dissatisfaction with the product and low adoption of the new solution. Insufficient training also increases the learning curve for new employees and reduces overall productivity, impacting your bottom line and return on investment.
Product training is also the first time end-users will get to use the product and find out its full capabilities, so it’s the best time for them to interact with a product specialist. For this reason, it’s essential to determine if the provider can offer on-site training to allow your employees the best opportunity to succeed with the new solution.
- How is training conducted?
- Is on-site training available?
- How in-depth does the training go?
References and Case Studies
References and case studies are a great way to find out if a solution provider can handle your software requirements. You’ll be able to gauge their track record of similar projects and how successful they were in implementing them. It’s also due diligence on your part to assess the credibility of the provider that you may be doing business with.
- Do you have any case studies available?
- Can you provide a reference?
A software solution that meets the needs of your business is only one part of the equation when looking for the best fit for your organization. It’s vital to ensure that the software provider can also provide the necessary support and resources to facilitate the transition for your employees and maintenance of the solution once it goes into operation.
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