Our LOKI Helpdesk is managed by product experts who know your system inside and out. Our helpdesk team provides you with phone, email and remote support when you need it most.
Phone & Online Support
Telephone and online support is available to you during business hours Monday through Friday, with the exception of statutory holidays. We are quick too! 95% of the made are answered right away during support hours with critical issues requiring more attention receiving call backs within 60 minutes of your initial call.
Email support is available anytime at firstname.lastname@example.org. We will return your email within 24 hours. To ensure a prompt response please include:
- Your company name
- Product version number
- Contact person name
- A short description of the issue
If you and your team require more support, our LOKI Systems Account Managers can work with you to develop a supplemental support plan to suit your requirements.